Guest Services

Customized Watches

FREQUENTLY ASKED QUESTIONS:

How do I begin customizing my watch?
After you choose the style of watch, you can begin creating your own watch by clicking on the links under "Customize Your Watch." The watch on your screen will change as you customize the design, art and personalization. Once you're done creating your watch, click "Add to Cart" and you're done!

What options are available for personalizing my watch?
Different watches have different options for personalization. Depending on the type of watch you are personalizing, you can choose the various colors and textures of straps, case colors and dial hands. When you begin customizing your watch by clicking on one of the personalization options, a pop-up window will show the available options. Not all watch styles offer the same options.

What is the Character option?
The Character option allows you to choose which Disney or Disney/Pixar character will appear on your watch. Some art is only available with certain watch styles. No changes can be made to the position of the character, the hour markers, index colors or the location of the personalization text.

How do I personalize my watch with a name?
From the "Customize Your Watch" menu click on "Personalize It" and enter the name or message of your choice. We recommend a maximum of 10 characters, including spaces. Next, click the update button and your personalized message will immediately appear on your watch. For a closer look at your personalized message, you can use the "Zoom Watch" function. The font and color cannot be changed. Please double check your spelling because once your watch is placed in your Shopping Cart no changes can be made. All watches can be ordered without any personalization.

Can I order my watch without personalization?
Yes, personalization is optional. To order your watch without any personalization just leave the "Personalize It" box blank.

What other personalization ideas can I use?
Here are a few suggestions, but feel free to use your imagination:
#1 DAD         Super Mom     Happy Bday
I Love You     Best Boss      You rock!

Can I change or cancel my watch order?
If you have not yet placed your watch in your Shopping Cart, you can cancel your watch and return to DisneyStore.com by clicking on the "Cancel" button, which is next to the "Add to Cart" button.

If you have placed your watch in your Shopping Cart, no further changes can be made to the watch. However, you may remove the watch from your Shopping Cart by clicking the "Remove" button. Once you remove a watch from your Shopping Cart you will not be able to retrieve the watch, but feel free to start over and create another watch.

If you have already placed your order, no changes can be made to your watch. However, if you are not 100% satisfied with your order after you receive it, you may return it for a full refund.

What is the "Zoom Watch" option?
By clicking on "Zoom Watch" you can take a closer look at the watch you are designing. The zoom pop-up has an additional tab at the top which allows a magnified viewing of the watch dial so you can see how the personalization will appear on your watch.

When I click "Product Info," why doesn't the image look like my watch?
This image is for informational purposes only and will not reflect the actual watch you are creating. This information gives the complete specifications for the style of watch you are designing.

When will I receive my watch?
Since each watch is unique, please allow 3 to 4 weeks for delivery of your watch.

I never received a confirmation email after checking out. Did you receive my order?
If you did not receive a confirmation email, your order was not received. You will need to redesign your watch and place another order.

I think I spelled a name wrong on my watch. What should I do?
Once an order is placed no changes can be made. However, if you are not 100% satisfied with your order once you receive it, you may return it for a full refund.

My name is very long and it looks like the personalization is touching the character art. How can I tell if it fits on the watch dial?
We recommend a maximum of 10 characters, including spaces, to ensure your message does not touch the character art. For a closer look at your personalized message, you can use the "Zoom Watch" function.

Why does the strap color on my watch look different from the image displayed on my screen?
Your personal monitor may display different shades of color. Please be assured that if you order a brown strap the color will be the most appropriate and fashionable for that style of watch.