Guest Services

Shipping Information

Most items ordered via Standard Delivery will arrive within 4-5 business days. Most personalized items will arrive within 6-7 business days. Some items, including customized items and items shipped from locations other than our warehouse, may take longer. These windows may be extended during peak periods. Please check individual product pages for specific delivery schedules. Want it in a hurry? Next Day and 2-Day Express Delivery options are available for an extra charge, subject to availability. Please allow an additional 1-2 business days for personalized express orders to ship. Depending on when you place your order, your tracking number may take one business day to become active. Once your order has begun processing, changes or cancellations may not be possible. If this occurs, please utilize the Return/Exchange process outlined on your packing slip or contact Guest Services for support.

Shipping & Handling Charges

Order value is equal to the subtotal of all items ordered, including Gift Wrap, Gift Box, and Personalization charges, but excludes Gift Cards.

Express Shipping is not available for P.O. Boxes, APO, FPO, Guam, Puerto Rico and Rural Delivery.

Order Value
(U.S. $)
Normally 4-5 business days
Next Day Express
(for 1 Shipping Address)
In-stock items only
If ordered by Noon Pacific
2-Day Express
(for 1 Shipping Address)
In-stock items only
If ordered by Noon Pacific
Up to $25.00 $5.95 $21.50 $16.50
$25.01 - $50.00 $5.95 $26.50 $21.50
$50.01 - $75.00 $7.95 $28.50 $23.50
$75.01 - $100.00 $11.95 $31.50 $26.50
$100.01 - $250.00 $17.95 $36.50 $31.50
$250.01 - $500.00 $40.95 $66.50 $61.50
$500.01 - $750.00 $80.95 $121.50 $101.50
$750.01 - $1000.00 $100.95 $151.50 $131.50
$1000.01 - $1,500.00 $150.95 $201.50 $181.50
$1,500.01 - $2,000.00 $200.95 $251.50 $231.50
$2,000.01 - $2,500.00 $250.95 $321.50 $301.50
$2,500.01 + $330.95 $401.50 $371.50

NOTE: $15.00 will be added to normal express charges for each additional shipping address requested with Express Delivery to AK or HI.

Personalization Delivery Timeframe

Personalized items ordered via Standard Delivery will arrive within 6-7 business days. Exceptions include Customized t-shirts, fleece, bags, watches, mugs, mousepads, and wall décor. Please check individual product detail pages for specific delivery schedules. Please allow an additional 1-2 business days for personalized express orders to ship.

Other Exceptions and Restrictions

Rural Delivery/APO/FPO/Guam/Puerto Rico/P.O. Boxes

Delivery to remote or rural areas may take longer than specified. Items ordered together may ship separately. Express Delivery is not available. There is no delivery on holidays. can provide tracking information to initial point of delivery only. Please contact your local USPS or PO Box location or Military mail station for additional tracking information.

Large Express Orders

All orders containing more than 250 units are not eligible for Express Shipping.

International Shipping


The cost to ship internationally varies and depends on the size and destination of the shipment. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information about international shipping, you can contact us at


We are unable to ship to any international PO Box addresses. Express Delivery is not available. Please be advised that we are unable to ship to the following countries:
Afghanistan, Albania, Andorra, Antarctica, Argentina, Armenia, Ascension Island (UK), Azerbaijan, Belarus, Bosnia , Bouvet Island (Norway), British Indies Chagos, Bulgaria, Caroline Islands, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo (Democratic Republic of), Croatia, Cuba, Czech Republic, Estonia, Falkland Islands, French Southern Territories, Gambia, Georgia, Ghana, Greece, Guinea-Bissau, Heard & McDonald Islands (Australia), Herzegovina, Hungary, Kazakhstan, Moldova, Kyrgyzstan, India, Indonesia, Iran, Iraq, Jan Meyen Island (Norway), Johnston Island (US), Lao Peoples Democratic Republic (previously Laos), Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Malaysia, Marshall Islands, Mayotte, Mexico, Midway Islands (US), Myanmar, Nauru, Nigeria, Niue, North Korea, Pakistan, Pitcairn Island (UK), Romania, Russia, Rwanda, Saint Helena (UK), Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Serbia & Montenegro, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Sudan, Syria, Svalbard and Jan Mayen, Taiwan, Tajikistan, Thailand, Togo, Tokelau (New Zealand), Tristan Da Cunna (UK), Turkey, Turkmenistan, Ukraine, Uzbekistan, Vietnam, Wake Island (US), Western Sahara, Yugoslavia

Who Pays for Duties and Taxes?

Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping a gift item to a destination outside the U.S.


For goods shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; manuals, instructions and safety warnings may not be in destination country languages; the goods and accompanying materials may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the goods may not conform to destination country voltage (requiring use of an adapter or converter). You are responsible for assuring the goods can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.